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Services / Lead response and follow-up

Lead response and follow-up, so no enquiry goes cold.

A reply to every call, form and message, follow-up until it's answered, and every enquiry tracked to paid work.

Tell us where enquiries go cold

One system, from first contact to repeat work.

  1. Lead

    • A call
    • A form
    • A message

  2. Response

    • A missed call gets a text back
    • A form gets a reply
    Relay

  3. Follow-up

    • Every new enquiry
    • Until it's answered

  4. Appointment

    • Booked by message
    • Straight into your calendar

  5. Customer

    • A review asked for
    • After every finished job

Everything goes out under your business name.

Answer first. Then buy more.

Fast replies make the enquiries you already get count. More enquiries that go unanswered only make the loss bigger.

Five places. One inbox.

  • Calls
  • Texts
  • Facebook messages
  • Emails
  • Website forms
On your phoneOne inbox

Every enquiry tracked from first contact to paid work, with its value.

Is this where your business is losing work?

Signs it is

  • Calls missed
    on site or in appointments
  • Forms
    answered hours later
  • Enquiries
    in five places
  • No idea
    which became paid work

What Chad Scales won't sell you

  • A build a cheap tool already does
  • Answering work when you answer everything
  • More enquiries when the diary is full

Fixed in writing. Owned by you.

Some businesses need something built: quoting that builds itself from a few answers, scheduling across a team, programs that should share information. Each build is scoped and priced in writing, and yours to keep.

Questions owners ask

What is Relay?

Relay is the Chad Scales missed-call reply: when a call goes unanswered, the caller gets a text from your existing number. See how Relay works.

Do I need a new phone number?

No. Relay works on the number the business already uses, and there's no app to install.

Will customers know the replies come from an outside service?

The replies go out under your business name, and Relay texts come from your own number. You see the wording before anything goes live.

Is there a lock-in?

Relay has no lock-in and can be stopped at the end of any month. Any minimum term on anything else is written down before you start.

Where are your enquiries going cold? Let's find out.

Or call Noah on 0447 800 506

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