Contact Chad Scales, and talk to the person who does the work.

Or send a message.

1. 1

   A reply the same working day.

   Or the next working day, if it arrives overnight.

2. 2

   A straight answer.

   If it can be answered in the reply, it is. If it needs a look first, you'll hear what that would take.

3. 3

   Then it's your call.

   A phone call if you want one, or everything in writing if you'd rather not.