Found for the work you want more of. Chosen before the practice down the road.
For physios, dentists, podiatrists and clinics: found while people research, and answered while they decide.
From the first search to the next visit.
- 01SearchSunday night
- A page for each question people ask
- Named in Google's answer
- 02EnquiryMonday, 8:30pm
- Every form replied to
- A missed call texted back
- 03BookingTuesday
- A reply that offers a time
- 04ReminderThe day before
- Built around your diary
- 05AppointmentFriday, 10:30
- A missed visit followed up
- 06ReturnSix weeks on
- A review asked for
Reminders and missed-visit follow-up are built for each practice, around the diary it already runs, and priced in writing first. More on lead response and follow-up.
Nobody searches for a clinic first.
- why does my shoulder hurt at night
- can a cracked tooth wait
- why does my tooth hurt on something cold
- what does a crown cost
Your practiceAnswered it, so it's already familiar when it's time to book.
Chad Scales writes a page for each question your patients ask, in their words, so Google's answer can name the practice.
The front desk is one person. The searching happens when nobody's at the desk.
What practice owners ask first
How do patients choose a clinic?
Most research the problem before they choose a practice, then pick from a short list. A patient can't judge credentials from outside, but they can tell who answered.
Should a clinic run Google Ads?
Sometimes. Paid search pays when a treatment is worth a lot per patient and few practices nearby offer it. It rarely pays for general enquiries a practice could earn for nothing. Chad Scales says which before anything is spent.
Will this touch our practice management software?
No. The reply to a missed call runs on the number the practice already uses and doesn't connect to the practice software. Joining the two is separate work, quoted and agreed in writing first.
What happens to an enquiry that arrives after hours?
It gets a reply from the practice's own number or the inbox it came through, answering what was asked and offering a time, so the decision isn't left waiting until the clinic opens.
Can reminders and missed-appointment follow-up be set up?
Yes, as a build for the practice: scoped around how the diary already runs, priced and fixed in writing before work starts, and owned by the practice.
See what a patient sees.
Or call Noah on 0447 800 506