Relay by ChadScales | Missed Call Solution for Australian Tradies
Relay turns missed calls into booked jobs. Ten minutes on a call and you will know if it is right for you.
Built for Australian Tradies

The missed call solution for
Australian tradies that books jobs while you work

Watch how Relay handles your missed calls, follows up your leads, and fills your pipeline automatically. Built for tradies who are too busy on the tools to answer every call.

Set up in 48 hours  ·  Done for you completely  ·  No app  ·  No new number

90 seconds. Book a discovery call after and we will have you live in 48 hours.

Tradie Lead Generation

Everything tradies are asking about
missed calls and lead generation

Australian tradies are losing thousands of dollars a week to missed calls and slow follow-up. Here are the most searched questions about missed call solutions, tradie lead generation, and how Relay works.

What is the best missed call solution for tradies?
The most effective missed call solution for tradies is automated SMS text back. When a call goes unanswered, an automatic text fires back within two minutes. This keeps the lead warm before they ring the next tradie in Google. Relay does this from your existing number with no app to install.
Why do Australian businesses lose leads from missed calls?
Most missed calls happen during working hours when tradies are on the tools. Without an automated response, 85% of those callers never ring back. They find another tradie online within minutes. A missed call is not a minor inconvenience. It is a lost job worth hundreds or thousands of dollars. The tradie who responds first wins.
How does tradie lead generation work without paid ads?
The fastest form of tradie lead generation is capturing leads you are already getting but losing. Respond to missed calls instantly, follow up website enquiries automatically, and request Google reviews after every completed job. More reviews drive more organic calls, building a compounding loop without spending on ads.
Relay dashboard showing missed call activity feed and auto-replied leads for Australian tradies
What is no call lead capture for trade businesses?
No call lead capture means collecting and responding to leads that come in when you cannot answer the phone. Relay captures every missed call, every website form submission, and every after-hours enquiry and responds automatically in your voice. The lead never slips through.
Can an AI tool help tradies get more leads?
AI-powered tools for tradies are moving beyond simple chatbots. Relay uses automation to handle missed calls, follow up quotes and invoices, reactivate past customers, and help you build marketing content from inside your dashboard. It runs in the background while you work so you never lose a job to a slow response.
Does Relay work with my existing phone number?
Yes. Relay connects directly to your existing business number. Nothing changes for your customers. They call the same number they always have. Relay intercepts the missed call and sends an automatic SMS back within two minutes, keeping the lead warm while you finish the job you are on.

The numbers

The cost of every missed call

Most tradies underestimate how much revenue walks out the door. These numbers make the problem impossible to ignore.

85%
of missed callers never ring an Australian business back
$2,500+
lost per week in missed jobs for the average tradie
30%
more local search visibility with 50+ Google reviews
< 2 min
Relay response time versus hours or never for most tradies

What changes

What happens when you
stop missing calls

Relay does not promise more leads from thin air. It recovers the leads you are already generating and losing. Here is what happens when every missed call gets handled automatically.

Relay automated SMS text back firing instantly for an Australian tradie missed call
Result 01

More jobs booked from the same phone

You are already getting calls. The problem is not lead volume, it is response speed. When a caller gets a text back in under two minutes, they stay in the conversation instead of calling your competitor. Relay keeps you in the race on every job without you lifting a finger.

Result 02

A lead pipeline that runs itself

Every missed call, website enquiry, and completed job triggers an automatic follow-up. Leads get captured and replied to instantly. Quotes get followed up before they go cold. Invoices get nudged. Your pipeline fills without you managing it manually, even on a full day on the tools.

Result 03

Google reviews that drive more inbound calls

Businesses with 50 or more reviews get 30% more visibility in local search. Relay sends an automated review request after every completed job. Over weeks and months your review count climbs and your phone rings more without spending on ads.

Result 04

Past customers that come back

Your existing customer list is your most underused asset. Relay reactivates past customers automatically with targeted follow-up messages. A customer from six months ago can become a booked job this week without any manual effort on your end.

What is coming

Relay is just getting started

The current version handles your missed calls, lead follow-up, and Google reviews. Here is what is already in development and rolling out to your dashboard soon.

Invoice Follow-Up

Coming soon

Relay will automatically SMS customers with outstanding invoices at set intervals. You get paid faster without the awkward phone call or the time spent manually tracking who owes what.

Quote Follow-Up

Coming soon

Most quotes go cold because nobody followed up, not because the customer said no. Relay will automatically nudge customers who have not responded to a quote, keeping jobs alive that would otherwise disappear.

Past Customer Reactivation

Coming soon

Relay will identify customers you have not heard from in a set period and send a reactivation message automatically. Repeat business without repeat effort, running quietly in the background.

Your Own Marketing Agent

Coming soon

A built-in AI marketing agent inside your dashboard that writes social media content, builds ad copy, and creates campaigns in plain language. Tell it what you want to promote and it builds it for you. No agency, no brief.

Integrations With the Tools You Already Use

Coming soon

Relay will connect with ServiceM8, Tradify, Xero, and more. No more switching between five different apps to run your day. Your jobs, leads, invoices, and follow-ups all talking to each other from one place.

Want to be first to access everything that is coming?

FAQ

Frequently asked questions

Everything you need to know before you book a call.

Do I need to change my phone number?
No. Relay connects to your existing business number. Your customers call the same number they always have. Nothing changes on their end. No new SIM, no new app, no new number. Relay works invisibly in the background.
What if I am already using a CRM like ServiceM8 or Tradify?
Relay is not a CRM replacement. ServiceM8 and Tradify manage your jobs. Relay fills your pipeline by handling the calls, enquiries, and follow-ups that fall through the cracks before a job even exists in your system. They work alongside each other perfectly.
How long does setup take?
48 hours from the time you book a call and we confirm the details. We handle the entire setup. You send us your business name, phone number, and the way you talk to customers. We write your messages, configure your automations, and build your dashboard. You do nothing.
Can I see what Relay is doing?
Yes. Your live dashboard shows every missed call handled, every lead captured, every review requested, and every follow-up sent. You also get a weekly email report with everything that happened, without needing to log in.
What does Relay cost?
$450 one-time setup fee and $149.95 per month. No lock-in contracts. Cancel anytime. The setup fee covers everything including custom message writing, full configuration, and your dashboard build. We go through all of this on the discovery call so you know exactly what you are getting before committing to anything.
Is Relay only for electricians and plumbers?
No. Relay works for any trade business that gets calls from customers. Electricians, plumbers, landscapers, builders, painters, tilers, cleaners, and more. If you miss calls and want to stop losing jobs to slower competitors, Relay works for you.

Ten minutes on a call could be worth
thousands of dollars in recovered jobs

No lock-in. No pressure. Just a straight conversation about whether Relay is right for your trade business. Set up in 48 hours if you decide to go ahead.

or Got questions? Jump on a quick call
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