CASE STUDIES

Real clients. Live links. Honest numbers.

ChadScales builds custom-coded operational systems, websites, local SEO and AI search visibility, and revenue recovery marketing for Australian businesses, from electricians and plumbers to e-commerce brands and mortgage brokerages.

Everything on this page is delivered work. The named clients link straight to their live sites so you can check it yourself.

Named clients, linked to their live sites Real results, never inflated Fixed price, scoped before work starts
Electrician · Beaconsfield & Southeast Melbourne · Web, Local SEO & AI Search

Pro Fit Electrics: ranked number one in Google's AI answers, not just its search results.

The problem

A capable local trade business with effectively no presence online. No search strategy, no structure for Google to make sense of, and no way of reaching the people already typing "electrician near me" in its own service area.

The first job was never quick wins. It was laying the foundations properly, so the work done in month one was still compounding six months later.

What we built
  • A full website rebuild with structured navigation, deliberate internal linking and off-site links pointing back in
  • FAQ schema and structured data throughout the entire site, so search engines and AI answer engines can read exactly what this business does and where it does it
  • Service and location pages built around what people in the area actually type, from EV charger installation to switchboard upgrades
  • Ongoing local SEO, on-page optimisation and Google Business Profile management
The outcome

Ask Google AI Mode who to call for an electric car charger installation in Beaconsfield and Pro Fit Electrics is the first business named, with its phone number, licence number and website surfaced inside the answer. Same result for Tesla wall connector queries.

Underneath that, over 2,000 impressions and more than 500 site visits a month on average, all organic, no ad spend, across the southeastern suburbs. It turns into phone calls and enquiry form submissions every month. The site stopped being a brochure and became a lead source.

Google AI Mode answer naming Pro Fit Electrics first for Tesla charger installation in Beaconsfield, Victoria
Google AI Mode · Tesla wall connector, Beaconsfield
Google AI Mode answer listing Pro Fit Electrics as the first local specialist for EV charger installation in Beaconsfield
Google AI Mode · EV charger installation, Beaconsfield
Water Filtration Melbourne · Web, SEO & AI Marketing

At Home Filtrations: built to be found, then built to sell to everyone they'd already met.

The problem

An established Melbourne plumbing business launching a water filtration service with nothing behind it. No pages for people searching "water filter installation Melbourne", "whole house water filter cost" or "under sink filter installed near me". No enquiry pipeline, no analytics, and a previous provider who had burnt them on Google Ads.

On top of that, a few hundred past customers who had never been contacted again, and a commercial market of cafes, bakeries and venues replacing filter cartridges every year with nobody chasing the work.

What we built
  • Filtration service pages including a hub page and an education page for people still researching rather than ready to buy
  • Every page written and structured to rank in both traditional search and AI answers, with schema, question-led headings and answers an AI Overview can lift straight out
  • Enquiry form with reliable email delivery, a thank-you page and conversion tracking wired into Google Analytics 4
  • Google Search Console setup with every page indexed on launch day
  • Header and footer rebuild, internal linking from existing pages, redirect and 404 cleanup
The outcome

Foundations first, done properly. Pages live and indexed, enquiries landing reliably, measurement running from day one, sender infrastructure authenticated so email reaches inboxes instead of spam folders. Nothing gets built on top of a site that cannot be measured.

Then the part that changes the maths. Every past customer, old quote and commercial contact gets spoken to individually instead of receiving the same email as everybody else. Someone who had a bathroom done last month hears something entirely different to someone from years ago, and someone on tank or bore water hears something different again. A human can do that for twenty people. AI does it for two thousand, at once, and gets better every time somebody opens, clicks, replies or ignores.

The same engine chases commercial cartridge replacements at the right interval automatically, and search visibility is monitored continuously across Google, AI Mode and AI Overviews rather than checked once at handover.

At Home Filtrations water filtration service pages built by ChadScales on the Atwell Bathrooms website
E-commerce Clothing Label · Melbourne · Full Startup Stack

A Melbourne clothing label with product and no idea how to sell it, taken to its two best months on record.

The problem

A brand-new label with stock ready to move and no digital presence at all. No website, no ad account, no customer database, and no idea how to turn Facebook into actual sales.

What we built
  • Full Shopify store build
  • Facebook ads manager set up from scratch, campaigns built, launched and managed for two months
  • Klaviyo email marketing with proper segmentation and automated flows: welcome series, abandoned cart and post-purchase, all running without a manual send
The outcome

The brand's two best trading months to date, inside its first five months of existence. Over 30 sales and more than $5,000 in revenue in the first two months of the campaign, achieved on minimal creative, no photoshoot budget and no production spend.

A profitable return from a standing start, built as one engagement rather than assembled piece by piece over a year.

Mortgage Broking · Operational System · Live Working Build

The broker document system: two documents from one entry.

The problem

Australian mortgage brokers type the same client details into three or four places on every single file. One broker's fact find alone held 335 input slots across four sheets. The paperwork isn't slow because it's long, it's slow because it's the fourth time.

What we built
  • 33 fields entered once produce a completed fact find and funds to complete
  • Both documents come out in the brokerage's own templates, on their letterhead, not a generic replacement
  • The same repayment figure lands on both documents, every time
  • Anything the system isn't certain about is flagged for the broker to review, because the broker still checks and signs every file
The outcome

A live, working system built on real broker templates, currently being delivered for Australian brokerages. Watch it run in the walkthrough video: one synthetic client file in, both documents out, nothing signed off without a broker's eyes on it.

Trade Businesses · Live Product

Relay: the missed call that texts the customer back.

The problem

Australian tradies miss the majority of incoming calls because they're on the tools, and most of those callers never ring back. Every missed call is a job that quietly goes to whoever answered.

What we built
  • Missed-call text-back that responds to the customer within seconds
  • Lead capture and follow-up that keeps the enquiry warm until the tradie can call
  • Fixed price: $450 setup, then $149.95 a month, no lock-in
The outcome

A live product already running for paying trade businesses, built and productised in-house. Proof the same discipline behind the custom work can ship a repeatable product too.

ChadScales Internal · Outbound Infrastructure · Built for ourselves first

Atlas: the system that runs our own growth.

The problem

A one-person consultancy can't spend its days prospecting and still deliver client work. ChadScales needed a pipeline that finds the right businesses and starts the conversation without a human doing the grunt work.

What we built
  • A custom-coded outbound pipeline running on dedicated infrastructure
  • Finds prospects, runs outreach and routes warm replies to a real person
  • Learns which messages actually convert and feeds that back into how it operates
The outcome

Atlas is where ChadScales' own client conversations come from, including work featured on this page. We don't sell infrastructure we wouldn't run ourselves, and this is the proof we run it.

Revenue Recovery · Data & One-to-one Marketing · Rolling out now

The data engine: capture everything, market to one person at a time.

The problem

Most businesses, whether they sell a service, a product or a subscription, are sitting on revenue they already generated and never went back for. Past customers, old enquiries, quotes that went quiet, browsers who never bought.

And every one of those interactions threw off information nobody captured, so the next campaign starts from the same blank page as the last one.

How it works
  • Internal data and external data get combined, so what a business already knows about someone compounds with what can be found, and each contact is spoken to as an individual rather than a row on a list
  • Every interaction gets captured regardless of outcome. A no is data. An open with no click is data. Silence is data. It all sharpens the next message and makes later remarketing based on what people actually did rather than a guess
  • Sender infrastructure comes first: domain authentication and warm-up, so mail lands in inboxes instead of proving the list is dead when it isn't
  • Follow-up is sequenced automatically at the right interval, so nothing gets dropped because somebody forgot
Why now

None of this was available to a business this size before. Genuine one-to-one marketing at volume used to require a team, and the maths never worked. AI does the part humans can't: speed, volume and individual attention at the same time. Speed to reach people while intent is still warm, volume to reach all of them rather than the top twenty, and visibility to know exactly what every one of them did with it.

Same principle as Atlas. It gets built and run on real work before it gets sold, and it's currently rolling out with a live client rather than pitched off a slide.

BEFORE YOU ASK

Questions people ask before hiring us

ChadScales is a Melbourne consultancy that builds custom-coded operational systems, websites, local SEO and AI search visibility, and revenue recovery marketing for Australian businesses. Client work spans trades such as electricians and plumbers, e-commerce brands, and mortgage brokerages. Every project on this page is delivered work, and the named clients link to their live websites.
A business appears in AI answers when the systems assembling those answers can find a clear, crawlable, text-based statement of what it does, where it does it and who it does it for, and when that statement is corroborated elsewhere. In practice: question-led pages that answer directly in the opening lines, structured data that matches the visible content, a complete and consistent Google Business Profile, and genuine local relevance. There is no special AI markup or secret setting. It's normal search fundamentals executed for extraction rather than for a click. The Pro Fit Electrics result above is what that looks like when it lands.
Traditional SEO competes for a position in a list of links. AI search optimisation, also called AEO or GEO, competes to be the source an AI answer is built from and the business it names. The underlying work overlaps heavily, but the page format differs: AI answers get assembled from direct definitions, specific figures, comparisons and clear question-and-answer pairs rather than long introductions. Anyone selling it as a separate secret discipline is overcharging you for good SEO.
Yes. Database reactivation is the practice of re-engaging past customers, old enquiries and quotes that never closed, using the data a business already holds. ChadScales combines that internal data with external data, authenticates and warms the sending domain first so email actually reaches inboxes, segments contacts by recency and job type, and personalises each message individually rather than sending one campaign to everyone. Engagement on every contact is captured and used to shape the next message.
Yes. Pro Fit Electrics and At Home Filtrations are named with links straight to their live websites, so the work can be checked rather than taken on faith. The remaining projects are described exactly as delivered, with names withheld where the client prefers not to be featured publicly.
Small service sites and new service line launches typically ship in one to three weeks once content and access are supplied. Larger rebuilds run longer and get a fixed timeline before work starts. The At Home Filtrations launch went from onboarding to live pages, enquiry form and analytics in just over a week.
Meaningful search results take roughly three to six months to compound for a local service business. Some things move faster, such as page one rankings in lower-competition suburbs and indexing of new service pages, but nobody can honestly promise overnight rankings. That timeline is stated to every client before work starts.
Every project is fixed price, scoped and agreed before any work starts, so there are no hourly surprises. Custom builds typically start from $2,500, smaller web and SEO engagements sit below that, and ongoing work runs month to month with no lock-in contracts. The exact number depends on scope, which is settled on a short call first. See how pricing works.
No. Mortgage brokers are a current focus for operational systems work, but the case studies on this page cover electricians, plumbing and water filtration businesses, and an e-commerce clothing brand. If a business runs on enquiries, jobs and invoices, the same approach applies.
Some clients prefer not to be featured publicly, and that preference is respected. Unnamed projects are still described exactly as delivered, with nothing inflated. The named clients with live links exist precisely so the pattern of work can be verified independently.

Want your business on this page?

A short call, no pitch. If we're not the right fix, you'll be told on the call.

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